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What if I don't see my controller's shell? Can I send in my own front housing shell?Absolutely! We welcome mail-in orders. You can either remove the shell yourself and ship it to us or have one delivered from Amazon, eBay, or any other retailer. We charge $25.00 for customizing the front housing and $50.00 for an entire controller shell.
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How can I design my own custom controller shell?You can design your own custom controller shell by submitting your epic design to our customization team. Contact us with your ideas, and our team will help bring your personalized design to life. Visit the DesignLab for more information.
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Can you install my new shell if I send in my entire controller?Absolutely! We offer an installation service for a fee of $10 when you send in your controller for customization. This fee covers the labor and expertise needed to disassemble and install your new shell.
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Can you handle the shell installation for me?Yes, we can! We charge $10.00 to install any controller shell. Simply send in your entire controller, choose a design, and once you receive your delivery, it will be ready to use! This service is particularly beneficial for PS5 controller owners as the controller needs to be fully disassembled.
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How do I get in touch with Pixeled Customs customer support?You can contact our customer support team by sending a message through the contact form on our website. We aim to respond promptly to all inquiries and assist with any questions or concerns you may have about our products or services.
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Can I add my own name or gamertag to my ordered shell?Yes! Just add the text you'd like to the "personalization" area when ordering. If you already ordered and missed the button, just shoot a message with your order name and number and your wanted text.
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How To Install My New ShellTOOLS NEEDED: Torx 8mm screw driver & Pry Tool (not included) Step 1- remove batteries, and rail grips Step 2- unscrew 5 screws (one is hidden under the serial number sticker) Step 3- remove and replace the top shell
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